Failed/ineffective communication during
crisis and non-crisis events can lead to higher numbers of injuries and deaths.
“Communications could have been better”
—Maria Galvez, Emergency Management Coordinator
City of Katy, TX, after 8 people perished in floods.
(Houston Chronicle, May 3, 2016)
“Tuesday’s severe weather ‘bust’ is a communication wake-up call.”
—Bill Bunting, Operations Chief, Storm Prediction Center
(Washington Post, April 27, 2016)
“Flooded...trains were the result of a communication breakdown.”
—Bob Nelson, TriMet Deputy General Manager
(The Oregonian, November 11, 2015)